Refund Policy
We're committed to your satisfaction with varilithiana's financial education programs. This policy explains how we handle refunds for our courses and services.
Policy Last Updated: February 2025
At varilithiana, we understand that choosing a financial education program is an important decision. While we're confident in the quality of our savings strategy courses, we recognize that sometimes circumstances change. This policy outlines when refunds may be available and how to request one if needed.
When You May Request a Refund
Refunds are considered based on several factors. We've structured our policy to be fair while ensuring that students who've already accessed significant course materials receive appropriate treatment.
Early Withdrawal
Within 14 days of enrollment and before accessing more than 25% of course content, you may qualify for a full refund.
Technical Issues
If platform problems prevent you from accessing your course for more than 72 consecutive hours, we'll address this promptly.
Course Cancellation
Should we cancel a scheduled program before it begins, you'll receive a complete refund of all fees paid.
How to Request Your Refund
We've made the refund process straightforward. Here's exactly what you need to do:
Contact Our Team
Send an email to contact@varilithiana.com with "Refund Request" in the subject line. Include your enrollment details and reason for the request.
Wait for Review
Our team will review your request within 3 business days. We'll check your account activity and confirm eligibility based on this policy.
Receive Decision
You'll get an email with our decision. If approved, we'll explain the next steps and expected timeline for your refund.
Processing Complete
Once approved, refunds are processed to your original payment method. This typically takes 5-10 business days depending on your financial institution.
Processing Timeframes
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Request Review: 3 business days from submission
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Approval Processing: 2 business days after approval
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Bank Processing: 5-10 business days depending on your financial institution
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International Transfers: May require up to 15 business days
Situations Where Refunds Don't Apply
To maintain fairness for all students, certain situations fall outside our refund eligibility. Here's what doesn't qualify:
If you've completed more than 25% of a course, accessed downloadable resources, or participated in live sessions, the course is considered substantially used. We can't offer refunds in these cases because you've already received significant value from the program.
For courses purchased during promotional periods or with special discounts, the discounted price is what would be refunded if eligible. Sale prices don't retroactively change to full price for refund purposes.
Personal circumstances like changed priorities, lack of time, or deciding the content isn't what you expected after substantial use don't automatically qualify for refunds. This is why we encourage reviewing course descriptions carefully before enrolling.
Important Note About Partial Refunds
In some situations, we may offer partial refunds as a goodwill gesture. This is decided on a case-by-case basis and isn't guaranteed. If you're experiencing financial hardship or unique circumstances, we encourage you to contact us. We'll do what we can to find a reasonable solution that acknowledges both your situation and the resources you've already accessed.
Payment Method Considerations
Refunds are always returned using your original payment method. We can't split refunds across multiple methods or send them to different accounts.
For credit card payments, refunds appear as credits on your statement. If the original card has expired or been closed, contact your bank about how they handle refunds to inactive accounts.
Bank transfers and direct debits are refunded to the originating account. Make sure we have current account details if anything has changed since your purchase.
PayPal refunds are returned to your PayPal account. From there, you can transfer funds to your bank as needed.
Special Circumstances
Life happens, and sometimes unexpected situations arise. If you're dealing with a medical emergency, family crisis, or other significant life event that affects your ability to complete your course, please reach out. While we can't guarantee a refund in every situation, we're willing to discuss options like course transfers, extended access periods, or other accommodations that might help.
For students in Australia dealing with natural disasters or declared emergencies, we have specific provisions to support affected communities. Contact us to discuss available options during these challenging times.
Questions About Refunds?
If you're unsure whether your situation qualifies for a refund, or if you have questions about this policy, we're here to help. Our team responds to all inquiries promptly.
contact@varilithiana.com
+61410424242
7 Wylie St, Toowoomba City QLD 4350, Australia