Privacy Policy
Last Updated: January 15, 2025
Our Commitment to Your Privacy
At varilithiana, we take your privacy seriously. This isn't just legal boilerplate—we genuinely care about how your information is handled. We've built our approach around Australian Privacy Principles and the Privacy Act 1988 (Cth), but more than that, we've tried to create something that actually makes sense.
This policy explains what information we collect, why we need it, and what we do with it. We've aimed for clarity over legal jargon, though some technical terms are unavoidable. If something's unclear, reach out to us.
Information We Collect
When you interact with varilithiana, we collect different types of information depending on how you use our services. Here's what that looks like in practice:
Personal Information You Provide
- Contact details when you reach out or sign up—name, email address, phone number
- Financial information when you enrol in programs, including payment details and billing addresses
- Educational background and goals to help us tailor our savings strategies content
- Communication preferences so we're not bothering you with messages you don't want
Information Collected Automatically
Like most websites, ours collects some data automatically through cookies and similar tech. This includes your IP address, browser type, pages you visit, and how long you stick around. We use this to understand what's working and what isn't.
We also track how you found us—whether through search engines, social media, or other referrals. This helps us focus our efforts on what actually brings value to people.
How We Use Your Information
We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose:
- Program delivery: To provide the educational content and support you've signed up for
- Communication: Sending updates about your programs, answering questions, and providing relevant information about savings strategies
- Payment processing: Handling enrolment fees and managing your financial transactions securely
- Service improvement: Analysing how people use our site to make it better and more useful
- Legal compliance: Meeting our obligations under Australian law and protecting both your rights and ours
We won't sell your data to third parties. That's not our business model, and frankly, it feels wrong. Your information stays with us unless there's a legitimate reason to share it—which brings us to the next section.
Sharing Your Information
There are limited situations where we share your information with others. We're careful about this and only work with parties who respect privacy as much as we do:
Service Providers
We use trusted third-party services for payment processing, email communications, and website hosting. These providers only access the information necessary to perform their specific functions and are contractually bound to protect your data.
Legal Requirements
If required by Australian law, court order, or government regulation, we may need to disclose your information. We'll only do this when legally obligated and will notify you when possible unless prohibited by law.
Business Transfers
In the unlikely event that varilithiana is acquired or merged with another organisation, your information may be transferred. We'd ensure any successor organisation honours this privacy policy.
Data Security and Protection
We've implemented reasonable security measures to protect your information from unauthorised access, alteration, or destruction. This includes encryption for sensitive data, secure servers, and regular security assessments.
That said, no system is completely foolproof. We do our best to safeguard your data, but we can't guarantee absolute security. What we can promise is that we take security seriously and respond quickly if any issues arise.
Our team members only access personal information when necessary for their role, and we maintain strict internal policies about data handling. We also ensure our service providers meet appropriate security standards.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge in most cases. If your request is complex or requires significant resources, we might charge a reasonable fee—but we'll let you know upfront.
Correct Your Information
If any details we hold are incorrect or out of date, let us know. We'll update them promptly. You can often do this yourself through your account settings, or you can contact us directly.
Delete Your Information
You can request deletion of your personal information, and we'll comply unless we need to retain it for legal or legitimate business reasons. For example, we keep financial records for taxation purposes as required by Australian law.
Opt Out of Communications
You can unsubscribe from marketing emails at any time using the link in any message we send. We'll still need to send you essential communications about programs you're enrolled in, but we'll keep those to a minimum.
Lodge a Complaint
If you're unhappy with how we've handled your information, please tell us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Data Retention
We don't keep your information longer than necessary. Here's how we approach retention:
Information Type | Retention Period |
---|---|
Active student records | Duration of enrolment plus 2 years |
Financial records | 7 years (Australian taxation requirements) |
Marketing communications data | Until you unsubscribe or 3 years of inactivity |
Website analytics | 26 months |
Contact enquiries (non-students) | 12 months |
When we no longer need your information, we securely delete or anonymise it. This process is irreversible, so we're careful about when we do it.
Cookies and Tracking
Our website uses cookies—small text files stored on your device. Some are essential for the site to function; others help us understand how people use our content.
You can control cookies through your browser settings. Blocking all cookies might affect your experience on our site, but it's your choice. We use session cookies that expire when you close your browser, and persistent cookies that stay longer to remember your preferences.
We also use analytics tools to understand visitor behaviour. This data is aggregated and doesn't identify you personally. It helps us see which resources are most valuable and where we need to improve.
Third-Party Links
Our website occasionally links to external resources—articles, tools, or reference materials. We're not responsible for the privacy practices of these third-party sites. When you leave our site, we encourage you to review their privacy policies.
We try to only link to reputable sources, but we can't control their data practices. Use your judgment when sharing information on external sites.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If we discover we've inadvertently collected such information, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can address it.
Changes to This Policy
We review and update this privacy policy periodically as our practices evolve or laws change. When we make significant changes, we'll notify you via email or a prominent notice on our website.
The date at the top of this policy shows when it was last updated. We encourage you to check back occasionally, especially if it's been a while since you last reviewed it.
Continued use of our services after changes take effect means you accept the updated policy. If you don't agree with changes, you can stop using our services and request deletion of your information.
International Data Transfers
While varilithiana operates in Australia, some of our service providers are based overseas. This means your information might be processed or stored outside Australia, particularly in countries like the United States where many cloud services are located.
When we transfer data internationally, we ensure appropriate safeguards are in place. We only work with providers who meet rigorous data protection standards, even if they're not bound by Australian privacy law.
By using our services, you consent to these transfers. If you have concerns about international data handling, please contact us to discuss your options.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: contact@varilithiana.com
Phone: +61 410 424 242
Address: 7 Wylie St, Toowoomba City QLD 4350, Australia